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18px;min-height:300px}.chart-panel-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:8px}.chart-panel-head-stack{flex-direction:column;gap:2px}.chart-panel-head h3{margin:0;font-size:16px;font-weight:700;color:var(--text-primary)}.chart-panel-head .muted{margin:2px 0 0;font-size:12px}.chart-legend{display:flex;flex-wrap:wrap;gap:18px;font-size:12px;color:var(--text-secondary)}.chart-legend-bottom{justify-content:center;margin-top:10px;padding-top:4px}.chart-legend span{display:inline-flex;align-items:center;gap:8px}.chart-legend .dot{width:8px;height:8px;border-radius:50%;display:inline-block}.chart-legend .dot.open{background:#f2994a}.chart-legend .dot.resolved{background:#0b6b4f}.chart-legend .dot.closed{background:#7b43cc}.chart-legend .line-swatch{width:18px;height:3px;border-radius:2px;display:inline-block}.chart-legend .line-swatch.open{background:#f2994a}.chart-legend .line-swatch.resolved{background:#0b6b4f}.chart-legend .line-swatch.closed{background:#7b43cc}.tickets-overview-panel{overflow:visible}.tickets-overview-chart{width:100%;overflow:visible}.chart-x-axis{position:relative;height:20px;margin-top:2px;overflow:visible}.chart-x-label{position:absolute;top:0;font-size:11px;line-height:1.2;color:#94a3b8;white-space:nowrap;transform:translateX(-50%)}.chart-x-label-start{transform:translateX(0)}.chart-x-label-end{transform:translateX(-100%)}.chart-svg{width:100%;height:auto;display:block;overflow:visible}.chart-grid-line{stroke:#dbe3ea;stroke-width:1;stroke-dasharray:3 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i{font-size:14px;color:var(--text-muted)}.param-row-edit-fields{display:flex;flex-direction:column;gap:8px;max-width:420px}.param-row-edit-input{width:100%;padding:10px 14px;border:1px solid var(--border-strong);border-radius:10px;font-size:14px;font-weight:500;background:#fff;box-shadow:inset 0 1px 2px rgba(0,0,0,.04)}.param-row-edit-input:focus{outline:none;border-color:var(--forest);box-shadow:0 0 0 3px rgba(11,77,58,.12)}.param-row-edit-sla{max-width:140px;padding:8px 12px;border:1px solid var(--border-strong);border-radius:8px;font-size:13px}.param-edit-actions{display:flex;align-items:center;justify-content:flex-end;gap:10px;flex-wrap:wrap}.param-save-changes-btn{display:inline-flex;align-items:center;gap:8px;padding:9px 16px;border:none;border-radius:10px;background:var(--forest);color:#fff;font-size:13.5px;font-weight:600;cursor:pointer;white-space:nowrap;transition:background .15s}.param-save-changes-btn:hover:not(:disabled){background:var(--forest-dark,#094732)}.param-save-changes-btn:disabled{opacity:.55;cursor:not-allowed}.param-save-changes-btn i{font-size:16px}.param-cancel-edit-btn{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border:1px solid var(--border-strong);border-radius:50%;background:#fff;color:var(--text-secondary);cursor:pointer;flex-shrink:0;transition:border-color .15s,color .15s}.param-cancel-edit-btn:hover:not(:disabled){border-color:var(--danger);color:var(--danger)}.param-cancel-edit-btn i{font-size:16px}.param-toggle{position:relative;width:40px;height:22px;border:none;border-radius:999px;background:#cbd5e1;cursor:pointer;padding:0;flex-shrink:0;transition:background .15s}.param-toggle.is-on{background:var(--forest)}.param-toggle:disabled{opacity:.5;cursor:not-allowed}.param-toggle-thumb{position:absolute;top:3px;left:3px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 1px 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var(--border-strong);border-radius:6px}.param-topbar-add-wrap{display:flex;align-items:center}.param-topbar-select{-webkit-appearance:none;-moz-appearance:none;appearance:none;padding:8px 32px 8px 14px;border:none;border-radius:var(--radius);background:var(--forest);color:#fff;font-size:13.5px;font-weight:600;cursor:pointer;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='white' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 10px center}.param-topbar-select option{color:#111;background:#fff}.raise-layout{width:100%;max-width:none}.raise-panel{width:100%}.raise-panel .panel-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;flex-wrap:wrap}.raise-ticket-id{font-size:13px;color:var(--text-secondary);background:var(--surface-muted);border:1px solid 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button{border:0;background:transparent;cursor:pointer;font-size:14px;line-height:1;color:var(--text-muted)}.raise-kms{margin-top:20px;padding-top:16px;border-top:1px solid var(--border)}.raise-kms h3{margin:0 0 10px;font-size:15px}.raise-kms-card{border:1px solid var(--border);border-radius:var(--radius);padding:14px;background:var(--surface-muted);font-size:13px}.raise-kms-card.error-card{border-color:#fecaca;background:#fef2f2}.raise-suggestions{display:grid;grid-gap:10px;gap:10px}.raise-suggestion{border:1px solid var(--border);border-radius:var(--radius-lg);padding:14px;background:var(--surface)}.raise-suggestion strong{font-size:14px}.raise-suggestion p{margin:6px 0 10px;font-size:13px;color:var(--text-secondary)}.raise-ts-btn{background:#147a58}.raise-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:20px;align-items:center}.raise-success{width:100%;max-width:none;padding:36px 28px;text-align:center}.raise-success-icon{width:56px;height:56px;margin:0 auto 12px;border-radius:50%;background:var(--forest-light,#e8f5ef);color:var(--forest,#147a58);display:grid;place-items:center;font-size:28px}.raise-sheet{max-width:520px;width:min(520px,100%);max-height:90vh;overflow:auto}.ts-step-card{border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden;background:var(--surface)}.ts-step-card h3{margin:0;padding:14px 16px;font-size:15px;background:#f8fafc;border-bottom:1px solid var(--border)}.ts-instruction{margin:0;padding:16px;font-size:14px;line-height:1.55;color:var(--text-secondary);white-space:pre-wrap}.ts-options{display:grid;grid-gap:10px;gap:10px;padding:0 16px 16px}.ts-opt{display:block;width:100%;text-align:left;border-radius:10px;padding:12px 14px;font-size:13px;font-weight:600;cursor:pointer;background:#eff6ff;border:1px solid #2563eb;color:#1d4ed8}.ts-opt.success{background:#ecfdf5;border-color:#10b981;color:#047857}.ts-opt.escalate{background:#fef2f2;border-color:#ef4444;color:#b91c1c}.ts-opt.warning{background:#fffbeb;border-color:#f59e0b;color:#b45309}.ts-opt:disabled{opacity:.55;cursor:not-allowed}.ts-log{margin-top:16px;padding:14px;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface-muted)}.ts-log h4{margin:0 0 8px;font-size:13px}.ts-log ol{margin:0;padding-left:18px;font-size:13px;color:var(--text-secondary)}.ts-outcome{margin-top:8px}.ts-outcome h3{margin:0 0 12px;font-size:16px}@media (max-width:720px){.raise-grid{grid-template-columns:1fr}.raise-span-2{grid-column:auto}}.login-wrap{min-height:100vh;display:grid;place-items:center;padding:24px;background:linear-gradient(180deg,#0b4d3a,#147a58)}.login-card{width:min(420px,100%);background:white;border-radius:16px;padding:32px;box-shadow:0 20px 60px rgba(0,0,0,.2)}@media (max-width:1200px){.summary-cards{grid-template-columns:repeat(3,minmax(0,1fr))}.dashboard-grid{grid-template-columns:1fr}}@media (max-width:768px){.sidebar{transform:translateX(-100%)}.main-wrap{margin-left:0}.summary-cards{grid-template-columns:repeat(2,minmax(0,1fr))}.topbar-search{display:none}}.ticket-detail{display:grid;grid-gap:16px;gap:16px;max-width:960px}.ticket-detail-hero{padding:24px 28px}.ticket-detail-hero-top{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;flex-wrap:wrap}.ticket-detail-number{margin:0 0 4px;font-size:13px;font-weight:600;color:var(--text-secondary);letter-spacing:.02em}.ticket-detail-badges{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.ticket-detail-desc{margin:16px 0 0;white-space:pre-wrap;line-height:1.55;color:var(--text)}.ticket-detail-grid{display:grid;grid-template-columns:1fr 1fr;grid-gap:16px;gap:16px}.ticket-detail-panel{padding:20px 24px}.ticket-detail-section-title{margin:0 0 14px;font-size:15px;font-weight:700}.ticket-detail-fields{display:grid;grid-template-columns:1fr 1fr;grid-gap:12px 16px;gap:12px 16px}.ticket-detail-field{display:grid;grid-gap:2px;gap:2px;min-width:0}.ticket-detail-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--text-secondary)}.ticket-detail-value{font-size:14px;font-weight:500;word-break:break-word}.ticket-detail-notes{margin:12px 0 0;white-space:pre-wrap;line-height:1.5}.ticket-detail-attachments{list-style:none;margin:0;padding:0;display:grid;grid-gap:12px;gap:12px}.ticket-attach-item{display:grid;grid-gap:8px;gap:8px}.ticket-attach-preview{display:block;max-width:min(100%,420px);max-height:280px;width:auto;height:auto;object-fit:contain;border-radius:8px;background:var(--surface-muted,#f3f4f6);border:1px solid var(--border,#e5e7eb)}.ticket-attach-preview--failed,.ticket-attach-preview--loading{padding:24px 16px;font-size:13px;color:var(--text-secondary,#6b7280);text-align:center}.ticket-detail-attachments a{display:inline-flex;align-items:center;gap:8px;color:var(--brand,#0b4d3a);font-weight:600;text-decoration:none}.ticket-detail-attachments a:hover{text-decoration:underline}.ticket-detail-timeline{margin:0;padding:0;list-style:none;display:grid;grid-gap:12px;gap:12px}.ticket-detail-timeline li{display:grid;grid-gap:2px;gap:2px;padding-left:14px;border-left:2px solid var(--border-strong,#d1d5db)}.ticket-detail-timeline em,.ticket-detail-timeline span{font-size:12px;color:var(--text-secondary);font-style:normal}.ticket-detail-ts-list{display:grid;grid-gap:18px;gap:18px}.ticket-detail-ts-session{display:grid;grid-gap:10px;gap:10px;padding:12px 14px;border:1px solid var(--border,#e5e7eb);border-radius:10px;background:var(--surface-muted,#f8faf9)}.ticket-detail-ts-head{display:grid;grid-gap:2px;gap:2px}.ticket-detail-ts-meta{font-size:12px;color:var(--text-secondary)}.date-range-fields{display:flex;align-items:center;gap:10px;flex:0 1 420px;min-width:280px;max-width:460px;padding:6px 12px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:0 1px 2px rgba(15,23,42,.04)}.date-range-fields label{display:flex;flex-direction:column;gap:2px;flex:1 1;min-width:0;font-size:11px;font-weight:600;letter-spacing:.02em;color:var(--text-muted)}.date-range-fields input[type=date]{width:100%;min-width:0;border:none;background:transparent;padding:0;font-size:13px;font-weight:500;color:var(--text-primary);outline:none}.date-range-fields input[type=date]::-webkit-calendar-picker-indicator{cursor:pointer;opacity:.55}.date-range-sep{color:var(--text-muted);font-weight:600;padding-top:12px}.activity-chevron-link{color:inherit;display:inline-flex;align-items:center}@media (max-width:800px){.ticket-detail-fields,.ticket-detail-grid{grid-template-columns:1fr}}